Frequently Asked Questions
CAN I GET AN ETA ON MY DELIVERY?
Our couriers operate an all day (8-6pm) delivery service and unfortunately, if you provide a valid mobile number with your order text alerts and updates will be sent to you! These updates include information on delivery date and how to track your order.
HOW DO I TRACK MY ORDER?
You should have received a tracking number and the name of the courier with your confirmation dispatch email. From here if you then visit our courier's website you will be able to track your item using the number provided.
WHAT DO I DO IF MY ORDER HAS NOT COME ON THE SPECIFIED DELIVERY DATE?
Occasionally there can be hold ups with our couriers that can cause minor delays in delivery, however, if this is the case you should receive a call/email from us on the morning of delivery informing you of this delay. We will then do our best re-arrange a delivery date/time that suits you.
If we have not contacted you and you have been in all day waiting for the order the first thing we would recommend is to track your order. It may be possible the items have been delivered to a neighbour for example, or that the items are still out for delivery and the driver is just behind schedule. This would be highlighted in the tracking information for you.
If you are unable to find any information on the tracking or would like our team to look into the delivery for you please contact us and we will look into the delivery. We will do our best to get back to you with an update ASAP. If there has been an issue with the order we will resolve this immediately and arrange a re-delivery date.
I LIVE IN A FLAT, CAN THE DRIVER TAKE THE ITEMS UP TO MY FLOOR?
Unfortunately, our couriers are only authorised to deliver items to the front of a property. This means that when delivering to a flat or apartment complex our drivers are only able to deliver the items to the front of the property and not to your specific floor/flat.
WHAT PAYMENT METHODS ARE AVAILABLE?
At ALL4U we offer you several payment methods, so you can choose the one that best suits your needs. Payment methods:
-Credit and debit cards.
HOW CAN I GET IN CONTACT WITH YOU?
Phone: +44 07802899524